Business data

Business Name : Paschalidis Pavlos  –  VAT number : 140826028  –  DOY : Καλαμαριάς  –  GEMi : 043190806000  –  Headquarters : Triantafyllidou 1 & Komninon  – phone. :  2310440598

Terms of Use and Privacy Policy

Privacy Policy

1.Collecting data

We collect information from you only when you register at petgreece.gr, when you connect to your account or when you make a purchase. The information we collect only includes your name, email, phone number or any other data you send us.

In addition, we automatically receive and record information from your computer and browser, including your IP address, your computer’s hardware and software, and the pages you browse on our website.

Skroutz Service Usage Data
Our company, in order to be able to evaluate and constantly improve the quality of the services it provides to the consumer, uses the Skroutz Analytics service, which works with cookies. Through this service, as long as you have previously given your consent through Skroutz.gr, usage statistics are securely shared by us at Skroutz. The data received by our company through this service is covered by the privacy policy and our cookie policy of Skroutz.gr, at the end of which you can withdraw any consent you may have.
In addition, we inform you that, since you have been directed to our online store via Skroutz.gr and made a purchase from us, data relating to your specific purchase is securely shared by us with Skroutz, in the context of our commercial cooperation with Skroutz and your use of Skroutz services. The sharing of this data by us is done through cookies and is necessary for the financial settlement of this commercial cooperation, which you may have used. Due to this necessity, the law allows us not to ask for your consent to share this data. More information can be found at privacy policy and in cookie policy of Skroutz.gr

2. Use of Information

Any information we collect from you may be used to:

• Personalize your experience and to meet your particular individual needs
• Ship your order
• Calculate the cost of shipping to the address where you want to receive your order
• Provides you with personalized advertising content
• Improve our website
• Improve our customer service and meet your needs
• Contact you via email
• Give you the opportunity to participate in a contest, offer or survey

3. E-Commerce Privacy

We are the sole owners of the information we collect on this website. Your personally identifiable information will not be sold, traded, transferred or given to any other company for any reason without your consent, unless it is necessary to fulfill a request or complete a transaction. , e.g. to ship your order.

When you pay by credit or debit card your details are secure through our chosen payment network.

4. Disclosure to Third Parties

We do not sell, trade or transfer your personally identifiable information to third parties. These do not include trusted third parties who help operate our website or conduct our business, provided they also keep this information confidential.

We believe it is necessary to disclose information in cases of investigation, prevention, or action against illegal activities, when there are suspicions of fraud, in cases where there are possible threats to the physical integrity of any person, in violations of our terms of use, or in any other case required by law.

5. Information Protection

We have implemented a number of security measures to keep your personal data safe. Only employees of our company who need to perform a specific task (for example, issuing receipts for our customers or generally serving them) have access to personal data related to the user’s identity.

We use cookies;

Yes. Our cookies improve access to our website and recognize repeat visitors. Also, our cookies improve the user experience by tracking and focusing on their interests. The use of cookies, however, is in no way connected to the personal data that reveal your identity on our website.

6. Delete

We use the email address you have given us to send you information and updates related to your order, occasional news about our company, information about products, etc. If at any time you wish to unsubscribe from receiving future emails, there are detailed instructions on how to unsubscribe at the bottom of every email you receive.

7. Consent
By using our website, you consent to our privacy policy.

Returns and Withdrawal Policy

• Withdrawal. You have the right to return the product you purchased, for any reason, within 14 calendar days and request a replacement or refund. For the best service, contact us at 2310 440598 or at [email protected] to guide you through the process you must follow. The product must be in the condition you received it in with no damaged packaging and unused. In any case of product return, the cost of transport is borne by the customer.
• Defective products. Before we send you your order, please check it, however, in case the product is defective, contact us at 2310 440598 or at [email protected] to replace the product at our expense.
• Food – Live plants. Changes are not made in any kind of food, as well as in living plants.
• Products of special constructions made of glass and wood such as all types of aquariums, terrariums and any construction cannot be changed or canceled once the construction has been paid and completed. In case of cancellation of an order that contains a special construction, the money of the partial or total repayment is not returned.

Discounts, coupons and offers

Products that are already on sale are not combined with the discounts we do from time to time (eg Summer Sales, Black Friday, etc.). The highest discount always applies.

Delivery time for heavy and bulky items

For heavy and bulky items, such as aquariums, which are transported by shipping companies, the delivery time may take up to 30 working days.

Availability

Prices on products that are not immediately available (available in 30 days) may have been changed by the supplier. We will inform you immediately if this happens.

Complaints Policy

If you have any problem or suggestion and want to contact us, write to us at [email protected] regarding direct communication, (if you want us to call you, fill in the contact form and your phone number in the appropriate field) and we will contact you on as soon as possible.

Warranty

Each product has its own warranty policy based on the manufacturer that you indicate in the product description or from us ( PETGREECE ). For any information above please contact us at 2310 440598 or at [email protected] so we can inform you.

Contact information. phone: 2310 440598 or emai: [email protected]

call center hours

Monday 9:30-21:00  |  Tuesday 9:30-14:00 & 17:30-21:00  |  Wednesday 9:30-21:00  |  Thursday 9:30-14:00 & 17:30-21:00  |  Friday 9:30-21:00  |  Saturday 9:30-14:00